About the Role: Grade Level (for internal use): 09 The Role: Customer Success Manager The Customer Success team is a dynamic global organization where the work evolves daily. In this role, you will manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategi…